Job Description (JD): Loan Recovery Agent
Position Title
Loan Recovery Agent
Department
Collections / Recovery
Reporting To
Collections Manager / Recovery Supervisor
Job Purpose
To recover overdue loan payments by contacting delinquent customers, negotiating repayment solutions, and ensuring timely resolution of outstanding accounts while adhering to company policies and regulatory guidelines.
Key Responsibilities
Contact customers with overdue loan accounts via phone, email, and written communication.
Negotiate repayment plans, settlements, or restructuring options within approved limits.
Monitor delinquent accounts and follow up regularly to secure payments.
Maintain accurate and detailed records of collection activities in the system.
Review loan agreements and account history to determine recovery strategies.
Issue reminders, demand notices, and follow escalation procedures when required.
Coordinate with legal or field recovery teams for unresolved cases.
Ensure compliance with debt recovery regulations and company policies.
Achieve assigned monthly recovery targets and KPIs
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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