Job Description (JD): Telecaller
Position Title
Telecaller / Telesales Executive
Department
Sales / Customer Service / Collections (as applicable)
Reporting To
Team Leader / Sales Manager / Collections Manager
Job Purpose
To contact potential or existing customers via telephone to promote products/services, generate leads, handle customer inquiries, or follow up on payments, depending on the business requirement.
Key Responsibilities
Make outbound calls to prospective or existing customers.
Explain products or services clearly and effectively.
Generate leads and convert calls into sales (for sales roles).
Follow up on inquiries and maintain customer relationships.
Handle customer questions, complaints, or objections professionally.
Maintain accurate call records and update customer details in the system.
Achieve daily, weekly, and monthly call and performance targets.
Coordinate with internal teams for smooth processing of customer requests.
Required Qualifications
Minimum High School Diploma or Graduate in any discipline.
Prior experience in telesales, telecalling, customer service, or collections (preferred but not mandatory).
Basic computer knowledge.
Familiarity with CRM or calling software is an advantage.
Key Skills & Competencies
Strong verbal communication skills
Persuasion and negotiation ability
Active listening skills
Customer service orientation
Target-driven mindset
Time management
Ability to handle rejection and pressure
Working Conditions
Office or call-center environment.
Fixed or rotational shifts.
Performance-based incentives may apply.
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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