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Automotive | Customer Relationship Executive

15,000 - 25,000 p.m | Under Graduate | Chennai

Mount Road

Gender : Female | Age Limit - 19-35 | Openings - 10 | Experience - Fresher | Job Type - Regular

Posted Jobs Count : 11

Open Until : 31-03-2026

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Feedback & Satisfaction Tracking:
- Conduct post-delivery calls to ensure the customer is satisfied with the vehicle and the sales process.
- Collect and record Customer Satisfaction (CSAT) scores or Net Promoter Scores (NPS) based on their buying experience.
- Gather feedback on vehicle performance and document any initial technical or delivery issues for the management team.
Service & Maintenance Coordination:
- Call customers to remind them of upcoming First Service and subsequent scheduled maintenance dates.
- Educate customers on Annual Maintenance Contracts (AMC), warranty terms, and safety campaigns.
- Assist in scheduling service appointments and coordinating vehicle pick-up/drop-off times.
Customer Relationship & Retention:
- Address and resolve customer queries or grievances promptly to prevent escalations.
- Inform existing customers about new product launches or service camps.
- Identify potential for "repeat business" by maintaining a positive rapport with fleet owners and individual buyers.
Data Management:
- Maintain an accurate database of customer interactions in CRM software or Excel.
- Generate daily reports on call status, pending services, and customer feedback trends.

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Department Of Employment And Training, Old Alandur Road,
Guindy, Chennai-32.

9499966018 .

tnprivatejobs@gmail.com .

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