Job Summary
A Service Advisor acts as the link between customers and the service technicians. The role involves understanding customer vehicle issues, explaining required repairs, preparing service estimates, and ensuring a smooth service experience.
Key Responsibilities
Greet customers and understand vehicle service or repair concerns.
Inspect vehicles and prepare job cards/work orders.
Explain service requirements, repair procedures, and estimated costs to customers.
Coordinate with technicians to ensure timely repair and maintenance.
Update customers on service progress and additional repair needs.
Ensure quality service delivery and customer satisfaction.
Handle customer complaints and provide appropriate solutions.
Maintain service records, invoices, and documentation.
Promote value-added services and spare parts when required.
Qualifications
Diploma / ITI / Degree in Automobile Engineering or Mechanical Engineering
Experience in automobile service center (preferred but not always mandatory)
Experience
1–3 years experience in automobile service or customer service (preferred).
Salary Range (India – Approx.)
₹15,000 – ₹25,000 per month.
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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