Position: Customer Care Voice – EV Charging Operations About the Role We are looking for a dedicated and customer-focused Customer Support Executive to support our Electric Vehicle (EV) charging operations. The candidate will be responsible for assisting customers in real-time, resolving charging-related issues, and ensuring a smooth user experience. Key Responsibilities Handle inbound and outbound customer calls related to EV charging Assist customers to start/stop charging sessions remotely Troubleshoot common issues such as: o Charging not starting o Payment failures o App-related errors Monitor charging stations via dashboard/CCTV Maintain logs and prepare reports in Excel Escalate unresolved technical issues to the technical team Provide clear guidance to customers in a polite and professional manner
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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