Job Title: Field Executive – Loan Recovery
Job Summary:
The Field Executive is responsible for visiting customers who have overdue loan payments and ensuring timely recovery of dues. The role involves direct interaction with borrowers, negotiation, and maintaining proper documentation of recovery activities.
Key Responsibilities:
Visit customers/borrowers at their residence or workplace to follow up on overdue loan payments
Explain repayment schedules, penalties, and consequences of non-payment
Negotiate with customers to arrange repayment plans
Collect payments (cash/cheque/digital) as per company guidelines
Maintain accurate records of visits, discussions, and collections
Update daily reports to the supervisor/collection manager
Handle customer queries and resolve issues professionally
Ensure compliance with bank policies and legal regulations
Skip tracing (locating customers who have moved or are unresponsive)
Required Skills:
Good communication and negotiation skills
Basic knowledge of banking/loan products
Ability to handle difficult conversations and conflicts
Strong fieldwork and time management skills
Honest, reliable, and result-oriented
Basic mobile/app usage for reporting
Qualifications:
Minimum: 10th / 12th / Any Degree
Prior experience in collection/recovery/field sales is preferred but not mandatory
Valid driving license and two-wheeler (preferred)
Working Conditions:
Field-based job with extensive travel
Flexible working hours depending on recovery targets
May involve handling sensitive or high-pressure situations
Salary & Benefits:
Fixed salary + Incentives based on recovery performance
Travel allowance (if applicable)
Mobile reimbursement (if applicable)
Reporting To:
Collection Manager / Team Leader
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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