
Guest Services
Welcome guests warmly and manage check-in/check-out processes.
Handle room assignments, reservations, and special requests.
Provide information about hotel facilities, services, and local attractions.
Operations
Maintain accurate records in the property management system.
Coordinate with housekeeping and other departments for guest needs.
Ensure billing accuracy and process payments efficiently.
Communication
Address guest queries and complaints professionally.
Liaise with internal teams to resolve issues promptly.
Uphold IHCL’s standards of courtesy and service excellence.