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CRM HEAD

Retail | Retail Sales Associate

15,000 - 25,000 p.m | Under Graduate | Coimbatore

COIMBATORE

Gender : Male | Age Limit - 19-25 | Openings - 100 | Experience - 1-2 Years | Job Type - Regular
THE CHENNAI MOBILES
Posted Jobs Count : 25
Open Until : 08-06-2026
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Description

Job Summary:

The CRM Head is responsible for developing and executing strategies to enhance customer satisfaction, retention, and lifetime value. This role oversees CRM systems, customer engagement initiatives, and data-driven insights to improve overall customer experience and business growth.

Key Responsibilities:

  • Develop and implement CRM strategies to improve customer acquisition, retention, and loyalty
  • Lead and manage the CRM team to ensure high performance and service standards
  • Analyze customer data to identify trends, behaviors, and opportunities
  • Design and execute customer engagement campaigns (SMS, email, calls, offers, etc.)
  • Monitor customer satisfaction and handle escalations effectively
  • Collaborate with Sales, Marketing, and Operations teams for seamless customer experience
  • Oversee CRM software usage, optimization, and reporting
  • Track KPIs such as customer retention rate, repeat sales, and customer lifetime value
  • Implement feedback systems to improve products and services
  • Ensure data accuracy, compliance, and customer privacy standards

Skills

  • Retail Sales Associate


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