Business Development: Drive branch growth by identifying new business opportunities, expand client base, promoting various loan products and services. Prepare monthly targets for branch and set targets for individual staff according to overall standards.
Customer Relationship Management: Build and maintain strong relationships with clients, ensuring customer satisfaction and ensure any concerns and issues are resolved on a timely basis.
Team Leadership: Supervise, support, and motivate branch staff. Ensure a high standard of discipline. Promote and ensure teamwork. Coach and mentor the staff as and when the need arises.
Staff Performance: Continuously analyse staff performance and respond swiftly to performance gaps. In conjunction with the HR department, implement performance management system at the branch level. Lead and participate in performance appraisals and ensure staff development.
Compliance Management: Ensure that branch complies with all regulatory requirements, organizational policies, SRO guidelines, and industry practices, including proper documentation and record-keeping.
Portfolio Management: Ensure the quality of branch portfolio maintaining low rates of NPA and Portfolio at Risk, by implementing strict measures in place to observe repayment capacity of clients.
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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