Job Description – Guest Relationship Officer (GRO)
Position:
Guest Relationship Officer (GRO)
Department:
Front Office / Guest Relations
Location:
Heritage Agastyaa
Reporting To:
Front Office Manager / Operations Manager
Job Summary:
The Guest Relationship Officer is responsible for ensuring excellent guest experience by welcoming guests, handling guest interactions professionally, addressing concerns promptly, and maintaining high hospitality standards throughout the guest journey.
Key Responsibilities:
Welcome and assist guests during check-in and check-out.
Build positive relationships with guests and ensure guest satisfaction.
Handle guest queries, complaints, and special requests professionally.
Coordinate with housekeeping, F&B, maintenance, and operations teams for smooth guest service.
Maintain regular follow-up with in-house guests regarding their stay experience.
Ensure lobby and guest interaction areas are maintained professionally.
Support guest engagement activities and hospitality events.
Maintain guest records, feedback reports, and service follow-ups.
Promote hotel/resort services, packages, and facilities to guests.
Ensure company hospitality standards and grooming policies are followed.
Requirements:
Bachelor’s Degree / Diploma in Hotel Management or related field preferred.
1–3 years of experience in hospitality, front office, or guest relations.
Freshers with strong communication skills may also apply.
Good communication and interpersonal skills.
Pleasant personality with professional grooming standards.
Ability to handle guest concerns calmly and efficiently.
Basic computer knowledge and coordination skills.
Preferred Skills:
Customer service orientation
Problem-solving skills
Team coordination
Multitasking ability
Positive attitude and hospitality mindset
Salary:
Based on experience and performance.
Benefits:
Food & Accommodation (as applicable)
Career growth opportunities
Training and development support
Friendly and professional work environment
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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