Job Description – Front Office Executive
Position:
Front Office Executive
Department:
Front Office
Location:
Heritage Agastyaa
Reporting To:
Front Office Manager / Operations Manager
Job Summary:
The Front Office Executive is responsible for managing guest reception activities, handling check-in and check-out processes, attending guest queries, and ensuring smooth front office operations with excellent hospitality service standards.
Key Responsibilities:
Welcome guests professionally and assist during check-in and check-out.
Handle guest enquiries, reservations, and room allocation processes.
Maintain guest records and update booking details accurately.
Coordinate with housekeeping and operations teams for room readiness.
Attend phone calls, emails, and guest requests promptly.
Support walk-in guests and provide information about hotel/resort services.
Handle billing, payment collection, and basic cash handling activities.
Maintain front office cleanliness and professional presentation.
Ensure guest satisfaction through courteous communication and service support.
Follow company policies, grooming standards, and operational procedures.
Requirements:
Bachelor’s Degree / Diploma in Hotel Management or related field preferred.
1–3 years of experience in Front Office or Hospitality operations preferred.
Freshers with good communication skills may also apply.
Basic computer knowledge and familiarity with booking systems preferred.
Good communication and interpersonal skills.
Pleasant personality with professional grooming standards.
Preferred Skills:
Customer service orientation
Communication skills
Problem-solving ability
Team coordination
Multitasking and time management
Salary:
Based on experience and performance.
Benefits:
Food & Accommodation (as applicable)
Career growth opportunities
Training and development support
Professional work environment
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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