Job Description – Duty Manager
Position:
Duty Manager
Department:
Operations / Front Office
Location:
Heritage Agastyaa
Reporting To:
General Manager / Operations Head
Job Summary:
The Duty Manager is responsible for overseeing day-to-day hotel/resort operations, ensuring smooth coordination between departments, maintaining guest satisfaction, handling operational challenges, and supporting overall business performance during assigned shifts.
Key Responsibilities:
Supervise daily operations across Front Office, Housekeeping, F&B, and Maintenance departments.
Ensure excellent guest service standards and handle guest concerns professionally.
Monitor check-in/check-out operations and guest experience management.
Coordinate with departmental teams to ensure smooth operational flow.
Handle emergency situations, escalations, and operational issues efficiently.
Support manpower planning, shift coordination, and staff supervision.
Ensure cleanliness, safety, discipline, and grooming standards are maintained.
Monitor occupancy status, room readiness, and operational requirements.
Prepare daily operational reports and update management regularly.
Support event operations, VIP guest handling, and special arrangements.
Ensure compliance with company policies and hospitality standards.
Requirements:
Bachelor’s Degree / Diploma in Hotel Management or related field preferred.
3–6 years of experience in hotel/resort operations or hospitality management.
Strong leadership and team handling skills.
Good communication and problem-solving abilities.
Ability to manage operational pressure and multitasking.
Basic knowledge of hotel software/HRMS/OTA platforms preferred.
Preferred Skills:
Leadership and decision-making
Guest relationship management
Team coordination
Conflict resolution
Operational planning and execution
Salary:
Based on experience and performance.
Benefits:
Food & Accommodation (as applicable)
Incentives and career growth opportunities
Professional work environment
Training and operational development support
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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