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Service Advisor - Two wheeler service center

Automotive | Automotive Service Technician (Two and Three Wheelers)

~15,000 p.m | Diploma - Diploma In Engineering , Diploma Others - AUTOMOBILE ENGINEERING , ELECTRICAL AND ELECTRONICS ENGINEERING , ELECTRONICS AND COMMUNICATION ENGINEERING , MECHANICAL ENGINEERING | Tiruppur

Anupparpalayam

Gender : Male | Age Limit - 18-35 | Openings - 4 | Experience - Fresher | Job Type - Regular
KARUNAKARAN WHEELS INDIA PVT LTD
Posted Jobs Count : 24
Open Until : 30-06-2026
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Description

Core Responsibilities<!--TgQPHd||[]-->

  • Customer Intake:<!--TgQPHd||[]--> Greet customers, listen to vehicle issues, and conduct preliminary inspections of motorcycles or scooters.<!--TgQPHd||[]--><!--TgQPHd||[]-->
  • Job Card Creation:<!--TgQPHd||[]--> Document vehicle condition (fuel, accessories, scratches), complaints, and generate accurate job cards.<!--TgQPHd||[]--><!--TgQPHd||[]-->
  • Cost & Time Estimation:<!--TgQPHd||[]--> Estimate repair costs and establish clear delivery timelines.<!--TgQPHd||[]--><!--TgQPHd||[]-->
  • Workshop Coordination:<!--TgQPHd||[]--> Assign tasks to technicians, monitor repair progress, and manage spare parts availability.<!--TgQPHd||[]--><!--TgQPHd||[]-->
  • Customer Communication:<!--TgQPHd||[]--> Provide regular updates, seek approval for extra remedial work/costs, and explain billing upon pickup.<!--TgQPHd||[]--><!--TgQPHd||[]-->
  • Sales & Up-selling:<!--TgQPHd||[]--> Promote value-added services, Annual Maintenance Contracts (AMCs), lubricants, and accessories.<!--TgQPHd||[]--> [1, 2]<!--TgQPHd||[]-->
    • <!--TgQPHd||[]-->

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Key Requirements<!--TgQPHd||[]-->

  • Education:<!--TgQPHd||[]--> ITI, Diploma, or Degree in Automobile Engineering is typically preferred.<!--TgQPHd||[]--><!--TgQPHd||[]-->
  • Technical Knowledge:<!--TgQPHd||[]--> Basic understanding of two-wheeler components, mechanical operations (brakes, engine, electricals, mileage), and service procedures.<!--TgQPHd||[]--><!--TgQPHd||[]-->
  • Soft Skills:<!--TgQPHd||[]--> Excellent verbal communication and customer-handling abilities to translate technical jargon into simple terms.<!--TgQPHd||[]--><!--TgQPHd||[]-->
  • Computer Skills:<!--TgQPHd||[]--> Familiarity with Dealership Management Systems (DMS) or basic CRM/billing software.<!--TgQPHd||[]--><!--TgQPHd||[]-->
  • Licensing:<!--TgQPHd||[]--> Valid two-wheeler driving license for test-driving or moving vehicles.<!--TgQPHd||[]--> [1, 2, 3]<!--TgQPHd||[]-->
    • <!--TgQPHd||[]-->

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Key Performance Indicators (KPIs)<!--TgQPHd||[]-->

  • Customer Satisfaction Index (CSI):<!--TgQPHd||[]--> Ratings based on customer feedback and experience.<!--TgQPHd||[]--><!--TgQPHd||[]-->
  • Turnaround Time (TAT):<!--TgQPHd||[]--> The average time taken to complete a service or repair.<!--TgQPHd||[]--><!--TgQPHd||[]-->
  • Revenue Targets:<!--TgQPHd||[]--> Meeting dealership goals for up-selling services and parts

Skills

  • Customer Relationship Manager


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