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Voice Process Associate

IT-ITES | CRM Domestic Voice

~15,000 p.m | SSLC | Chennai

Ambattur
Differently Abled : Ortho - Locomotor Disability including cerebral Palsy, leprosy, dwarfism, acid attack victims and muscular dystrophy

Gender : All | Age Limit - 18-30 | Openings - 20 | Experience - Fresher | Job Type - Trainee
Dr Reddys Foundation
Posted Jobs Count : 2
Open Until : 29-06-2026
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Description

  • Call Handling:<!--TgQPHd||[]--> Manage high volumes of inbound and outbound calls. Assist customers with product information, billing issues, or technical support.<!--TgQPHd||[]--> [1, 2]<!--TgQPHd||[]-->
  • Issue Resolution:<!--TgQPHd||[]--> Diagnose and solve customer complaints promptly, striving for First Call Resolution (FCR).<!--TgQPHd||[]--> [1, 2]<!--TgQPHd||[]-->
  • Record Keeping:<!--TgQPHd||[]--> Update customer relationship management (CRM) software with precise notes regarding the conversation and required follow-up actions.<!--TgQPHd||[]--> [1, 2]<!--TgQPHd||[]-->
  • Target Achievement:<!--TgQPHd||[]--> Meet defined Key Performance Indicators (KPIs) such as Average Handle Time (AHT), customer satisfaction scores, and sales

Skills

  • Telecaller


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Department Of Employment And Training, Old Alandur Road,
Guindy, Chennai-32.

   9499966018 .

   tnprivatejobs@gmail.com .

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