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IT support Engineer (Night Shift Only)

IT-ITES | Technical Support Executive – Voice

25,000 - 50,000 p.m | Under Graduate | Kanniyakumari

Nagercoil

Gender : Male | Age Limit - 25-35 | Openings - 4 | Experience - 2-3 Years | Job Type - Regular
Geo Consulting Services
Posted Jobs Count : 22
Open Until : 15-07-2026
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Description

A Technical Support Executive is responsible for helping customers or clients resolve technical issues related to a company's products, software, hardware, or services.

Key Responsibilities

  • Respond to customer queries via phone, email, chat, or remote support.
  • Diagnose and troubleshoot technical issues.
  • Provide step-by-step guidance to resolve problems.
  • Install, configure, and support software or hardware when required.
  • Escalate complex issues to higher-level technical teams.
  • Record and maintain support tickets and customer interactions.
  • Ensure timely resolution of customer complaints.
  • Follow up with customers to confirm issues are resolved.
  • Maintain knowledge of company products and updates.

Skills Required

  • Strong technical knowledge of computers, software, and networking.
  • Excellent English communication skills (spoken and written), especially for international support.
  • Good problem-solving and analytical abilities.
  • Customer service mindset and patience.
  • Ability to work under pressure and meet SLAs (Service Level Agreements).
  • Basic knowledge of Windows, Microsoft Office, email clients, and internet troubleshooting.

Common Tools Used

  • Ticketing systems (Zendesk, Freshdesk, ServiceNow)
  • Remote support tools (TeamViewer, AnyDesk)
  • Microsoft Office
  • Windows OS
  • Basic networking tools

Skills

  • Technical Support Executive-Voice


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