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Service Manager

Automotive | Service Office Manager

25,000 - 50,000 p.m | National Trade Certificate (NTC) - Mechanic Auto Body Painting , Welder , Welder (Fabrication & Fitting) | Thiruchirappalli

Panjappur

Gender : Male | Age Limit - 45-55 | Openings - 4 | Experience - 4-5 Years | Job Type - Regular
JAYARAJ GROUP
Posted Jobs Count : 4
Open Until : 31-08-2026
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Description

Team Leadership and Staffing<!--TgQPHd|||[]-->

  • Hire, train, and supervise service advisors, mechanics, and support staff.<!--TgQPHd|||[]--><!--TgQPHd|||[]-->
  • Assign daily repair tasks and monitor workflow efficiency.<!--TgQPHd|||[]--><!--TgQPHd|||[]-->
  • Provide ongoing coaching on technical updates and customer communication.<!--TgQPHd|||[]-->
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Operations and Workflow Management<!--TgQPHd|||[]-->

  • Schedule service appointments and manage vehicle turnaround times (TAT).<!--TgQPHd|||[]--><!--TgQPHd|||[]-->
  • Oversee workshop tools, diagnostic equipment, and spare parts inventory.<!--TgQPHd|||[]--><!--TgQPHd|||[]-->
  • Track performance metrics like first-time fix rates and repeat repairs.<!--TgQPHd|||[]-->
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Customer Service and Relations<!--TgQPHd|||[]-->

  • Resolve customer complaints and manage warranty claims or disputes.<!--TgQPHd|||[]--><!--TgQPHd|||[]-->
  • Ensure a high Customer Satisfaction Index (CSI) score.<!--TgQPHd|||[]--><!--TgQPHd|||[]-->
  • Build long-term client trust through transparent communication.<!--TgQPHd|||[]-->
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Financial and Business Performance<!--TgQPHd|||[]-->

  • Manage departmental budgets, pricing structures, and labor costs.<!--TgQPHd|||[]--><!--TgQPHd|||[]-->
  • Drive revenue growth through repair services, parts, and maintenance packages.<!--TgQPHd|||[]--><!--TgQPHd|||[]-->
  • Ensure workshop profitability and compliance with manufacturer guidelines.

Skills

  • Body Shop In-Charge
  • Decorative Painter 
  • Repair Painter Auto body L 4


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   tnprivatejobs@gmail.com .

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