Contact potential customers through outbound and inbound calls to introduce solar energy products and services.
Explain the benefits of solar power systems, including energy savings, cost reduction, and environmental benefits.
Generate leads and identify customers interested in residential, commercial, and industrial solar solutions.
Understand customer requirements and provide suitable information about solar products, pricing, financing options, and installation processes.
Follow up with leads and interested customers to convert enquiries into sales appointments.
Handle customer questions, objections, and concerns professionally.
Schedule appointments for the sales team and coordinate with customers for site visits and consultations.
Maintain accurate records of customer calls, enquiries, follow-ups, and lead status in CRM/software.
Achieve daily, weekly, and monthly calling and lead-generation targets.
Maintain good customer relationships and provide timely follow-up after enquiries.
Coordinate with the sales and technical teams to ensure smooth customer communication.
Stay updated on the company's solar products, offers, and services.
Skills
Telecaller
Additional Skills
Excellent verbal communication
Active listening
Customer service skills
Persuasion and negotiation
Lead generation and follow-up
Cold calling
Handling customer queries and objections
Problem-solving
Patience and empathy
Good convincing skills
Time management
Target-oriented approach
Basic computer knowledge
Data entry skills
Ability to work under pressure
Teamwork and coordination
Professional telephone etiquette
Multilingual communication
Sales and product knowledge
Maintaining customer relationships