
1. Sales & Lead Generation
- Walk-in & Floor Handling: Greet customers, understand need - commuter, mileage, sport, EV, family bike
- Test Ride Coordination: Explain features and take customer for test ride
- Product Demo: Explain engine, mileage, features, EMI, insurance, accessories
- Lead Follow-up: Call/WhatsApp leads from website, walk-in, referrals, old customers
- Cold Calling & Field Activity: College, office, society visits, canopies, exchange melas
2. Closing & Finance
- Quoting: Give on-road price, explain offers, exchange bonus, corporate discounts
- Finance Tie-up: Explain loan options, down payment, EMI. Coordinate with finance exec for documentation
- Insurance & Accessories: Sell insurance, extended warranty, RSA, helmet, seat cover, etc
- Booking & Invoicing: Take booking amount, prepare booking form, follow up for delivery
3. Delivery & After Sales
- PDI + Delivery: Ensure bike is clean, fuel, accessories fitted. Do delivery ceremony + explain features
- Customer Relationship: Call after 7 days, 30 days for feedback
- Service Retention: Convince customer to do service at authorized center
- Handling Objections: Mileage, price, color, waiting period