A. Customer Care - Sales SupportInbound/Outbound Calls: Attend calls from website, Justdial, walk-ins. Share on-road price, offers, EMI, color availabilityLead Management: Enter all leads in CRM. Follow up with cold/hot leads and fix appointments for showroom visit + test rideBooking Follow-up: Remind customers for pending payment, document collection, delivery dateFeedback Calls: Take feedback after vehicle delivery. Share info on new launches, exchange offers, festive schemesB. Customer Care - Service SupportService Booking: Book service appointments via call/WhatsApp. Explain pickup-drop facilityJob Card Follow-up: Update customer on job status, parts required, estimated cost & TATDelivery Coordination: Call customer before delivery, explain work done, collect feedbackComplaint Handling: Resolve customer complaints regarding service quality, billing, delay. Escalate to Service Manager if neededService Retention: Remind for periodic service, AMC renewal, warranty expiry. Promote authorized serviceC. Admin & ReportingCRM Updates: Update lead status, service history, complaints in DMS/CRM dailySurveys: Take CSI, NPS calls and maintain brand satisfaction scoresData Reports: Daily report of calls made, bookings fixed, complaints closedDocumentation: Maintain records of warranty claims, insurance claims coordination
Department Of Employment And Training,
Old Alandur Road,
Guindy, Chennai-32.
9499966018 .
tnprivatejobs@gmail.com .
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