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CRS Executive

Tourism & Hospitality | Team Leader (Travel)

15,000 - 25,000 p.m | Under Graduate | Namakkal

Nallipalayam

Gender : All | Age Limit - 22-40 | Openings - 3 | Experience - 1-2 Years | Job Type - Regular
COASTAL GRAND HOTELS AND RESORTS
Posted Jobs Count : 28
Open Until : 30-09-2026
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Description

We are looking for a proactive and customer-focused Customer Relationship Executive to manage customer relationships, membership services, bookings, and official communications. The ideal candidate should have excellent communication skills, respond promptly to customer queries, and ensure a smooth customer experience from enquiry to booking.

Customer Support

  • Handle all customer enquiries through phone calls, WhatsApp, and email.
  • Respond to customer queries politely, professionally, and without delay.

Membership Management

  • Handle membership-related calls and follow-ups.
  • Explain membership benefits, usage, renewal process, and policies.
  • Assist members with renewals, upgrades, and account-related requests.
  • Maintain accurate member records and update customer information regularly.

Booking Management

  • Process room and resort bookings as per customer requests.
  • Coordinate with properties to confirm reservations.
  • Maintain updated room tariffs, offers, and package details.

Email & Documentation

  • Manage the company's official email account.
  • Respond to emails professionally and within the expected response time.
  • Prepare booking confirmations, quotations, acknowledgements, and other customer communications.
  • Maintain proper records of customer interactions and correspondence.

Performance Expectations

  • Respond to customer calls and emails promptly.
  • Ensure timely booking confirmations and follow-ups.
  • Maintain high customer satisfaction.
  • Keep membership records and tariff details updated.
  • Coordinate effectively with all departments for smooth operations.
  • Maintain professionalism in every customer interaction.

Working Hours
9 Am to 6 PM
Salary will be provided based on the Experience
For More Details Contact : 9092007474

Benefits:

 

  • Food provided
  • Health insurance

 

Ability to commute/relocate:

 

  • Namakkal, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Skills

  • Customer Care Executive (Relationship Centre)
  • Membership Consultant
  • Reservation Desk Executive
  • Telecaller


Apply now

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   9499966018 .

   tnprivatejobs@gmail.com .

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