
Contact customers via phone, email, or in-person visits to follow up on overdue payments.
Negotiate repayment terms and ensure timely recovery of outstanding dues.
Maintain accurate records of customer interactions, payment commitments, and collection status.
Coordinate with the accounts and sales teams to resolve billing discrepancies or disputes.
Prepare and submit daily/weekly/monthly reports on collection performance.
Ensure compliance with company policies, legal guidelines, and ethical practices in all collection activities.
Escalate chronic defaulters to management for further action.
Build and maintain good relationships with clients to encourage timely payments.