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Customer care executive

Manufacturing | Sales Executive

25,000 - 50,000 p.m | Under Graduate - Bachelor of Arts , Bachelor of Commerce , Bachelor of Computer application - ENGLISH , TAMIL , FINANCIAL MANAGEMENT | Chennai

Irungattukottai / Poonamalee

Gender : Male | Age Limit - 20-30 | Openings - 1 | Experience - 0-1 Year | Job Type - Regular

Schwing stetter india pvt ltd

Posted Jobs Count : 4

Open Until : 30-06-2026

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Description

A Customer Support Executive is responsible for assisting customers by answering inquiries, resolving complaints, providing product or service information, and ensuring a positive customer experience through various communication channels such as phone, email, chat, and social media.

Key Responsibilities

Respond to customer inquiries promptly and professionally.
Handle customer complaints and provide appropriate solutions.
Process orders, forms, applications, and service requests.
Maintain detailed records of customer interactions and transactions.
Escalate complex issues to the relevant department when necessary.
Follow up with customers to ensure issue resolution and satisfaction.
Provide accurate information about products, services, policies, and procedures.
Meet performance targets such as response time, resolution rate, and customer satisfaction scores.
Collaborate with internal teams to improve customer experience.